Help
Troubleshooting
Fixes for the errors people hit most often.
| What you see | Why | Fix |
|---|---|---|
| A block I need isn't in the Toolbar | The app isn't enabled for your workspace yet (LinkedIn, X, Reddit, WordPress, Outlook, Teams) | Ask your admin: Turning on integrations |
| "API Key is required" on an Agent | The AI model needs a key | Save it in Settings → Secrets and use {{OPENAI_API_KEY}}, or use the ChatterMate block |
| A reference shows empty | The block name or field is wrong, or the blocks aren't connected | Type < and pick the value from the list instead of typing it |
| The trigger never fires | The workflow isn't deployed | Click Deploy; for webhooks, check the URL is pasted into the other app |
| "Connect" window closes with an error | The app's OAuth approval isn't finished, or pop-ups are blocked | Allow pop-ups for BeeGentic and try again; ask your admin if it persists |
| Slack reply isn't in the thread | Thread Timestamp is empty | Set it to <slack.event.timestamp> |
| Gmail reply starts a new conversation | Thread ID is empty | Set it to <gmail.email.threadId> |
| Buffer post fails | Wrong channel ID, or Instagram/TikTok without media | Run Buffer Get Channels to copy the right ID; add a Media URL |
| WhatsApp message isn't delivered | The customer hasn't messaged you in the last 24 hours | Outside the 24-hour window WhatsApp only allows approved templates (Send Template) |
Still stuck? Open Logs, click the run, and look at the red block: its error message tells you which field to fix. Or get help.